Refund and Exchange Policy
Money Back Guarantee – Shop With Confidence
Software Activation Guarantee Policy
All purchases are covered and protected by our complimentary software activation guarantee. If your purchased software is unable to be activated or does not remain activated you have the right to a replacement. To replace please email us at email@example.com. If the replacement license key does not activate you are then entitled to a full refund.
SoftwareDigitalDownload will exchange software purchases for up to 30 days after order completion but only if the software has not been downloaded by the customer. Unfortunately, we are unable to offer a refund or exchange after 30 days.
Refunds will be credited back to the credit/debit card used when placing the order. Refunds are processed immediately but may take 3-5 business days depending on your bank or credit card company.
How to initiate a Refund/Exchange
Please contact us by email at support@softwaredigitaldownload for a refund or exchange.
If you are unsatisfied with your purchase we are here to help.
- Include the reason you want to return the product. Please include a screenshot of any error message you may have so we can troubleshoot the issue faster.
- You can request to cancel your order, but make sure the product is unused (15% restocking fee applies).
- 100% satisfaction guarantee, we’ll help fix any activation issues or issue a full refund.
- To proceed return, Please contact Us. or email us at firstname.lastname@example.org
- If you are having any technical issue we are always here to help, send us an email and we’ll help you to fix most technical installation issues.
Disclaimer for: Digital Products/Downloadable Software
We provide 100% full refund for any license / product key that is unable to activate your software. We do not provide refunds for accidental purchases, computer incompatibility, or other computer or hardware related problems.
The download software is provided direct by Microsoft and not SoftwareDigitalDownload.
Downloadable Software/Digital Products
SoftwareDigitalDownload’s Downloadable / Digital Software Policy:
The software may require you to use a computer or other device meeting minimum system requirements, and you are responsible for ensuring that your computer or device meets Software system requirements prior to purchase. Generally, Software system requirements are available on or from product detail pages. Once you have purchased a downloadable product, we encourage you to download it, if applicable, and to access it promptly to ensure that you have received it. You are responsible for downloading and confirming your ability to access software within thirty (30) days after purchase and bear all risk of loss thereafter, including any loss due to a computer or hard drive crashes. We will usually continue to make purchased software available such as download link and product key if you create an account with SoftwareDigitalDownload. The product key and download link will be associated with your account for you to retrieve anytime you need it. We may, from time to time, remove without notice because of the software provider’s licensing restrictions or for other reasons. SoftwareDigitalDownload will not be liable to you if any download links or product keys are removed from SoftwareDigitalDownload’s website or otherwise becomes unavailable. If you are unable to successfully download or access an application after having reviewed our online help resources, please contact our customer service.