What is your return policy?
We provide 100% full refund for any license / product key that is unable to activate your software. We do not provide refunds for accidental purchases, computer incompatibility, or other computer or hardware related problems.
The download software is provided direct by Microsoft and not SoftwareDigitalDownload.
Q: Where can I find the serial number or license key I just purchased?
Q: How do I download my program?
Office Home and Student 2019:
Office Professional 2019:
Windows 10 Pro:
Visio Professional 2019:
Project Professional 2019:
Office 2019 Home and Student Mac:
Q: How do I get help with my installation?
A: Typically we include installation instructions with any online/downloadable software license. If you are experiencing some trouble with a software product you purchased from us, you can contact us at firstname.lastname@example.org to help resolve your issue.
Q: I haven't received a receipt with my purchase and I cannot login with my email what do I do?
A: Typically when this happens there is a typo in the email submitted at checkout. You can contact email@example.com for assistance.
Q: I accidentally deleted the email with my download information how can I recover it?
A: Send an email to firstname.lastname@example.org including your name, order number or email address and we will re-send the email containing your information.